Our Policies

Thank you for choosing Lice Clinics of America Upstate Ny.

Our Buffalo office is located at 2809 Wehrle Drive, Suite 10, Williamsville, NY 14221

Our Rochester office is located at 135 Sully’s Trail, Suite 7, Pittsford, NY 14534

Our Syracuse office is located at 6221 Route 31, Suite 114, Cicero, NY 13039

Please arrive at your appointment with clean dry, tangle-free hair.  If you have been treating at home please make sure all the residue from those treatments has been removed.

Reschedule/Cancellation Policy

Your business is very important to us, and this appointment time has been reserved especially for you. We understand that sometimes schedules change, so we respectfully ask for at least 48 hours notice for reschedules.

Please understand that when you forget or cancel your appointment without giving enough notice, we are unable to assist another family in need of our services.

Late Policy

We do not have a built-in grace period, so we kindly ask that you plan to arrive 5 minutes before your appointment start time. We do understand that occasionally life can be unpredictable. If you think you are going to be late, please call or text to let us know.

Deposit Policy

Every appointment requires a $25 deposit that will be requested at the time of booking.  Deposits are non-refundable; however, the deposit amount will be applied to services at kept appointment. No-shows and those appointments not rescheduled within the stated time frame forfeit the amount and a new deposit will be required for a future booking.

Guarantee and Re-Treat Policy 

Our service re-treatment policy is only provided on our Signature AirAllé Treatment. With nearly 950,000 treatments done worldwide and less than a 1% re-treatment rate, we know it works! This is the treatment option that ensures you will leave lice-free with 30 days of protection from the date of your initial appointment  


All family/household members need to be screened and treated, if necessary, for the head lice service re-treatment policy to be valid.


Our treatment has been proven effective 99.2% of the time, we stand behind our work. We cannot promise there will be never be a re-infestation, so we must keep our policy to 30-day service re-treatment. Based on the lice life cycle we can determine if the treatment had failed (which happens less than 1% of the time).


Under the above conditions, our Signature AirAllé Treatment is valid for 30 days from the initial appointment. In the unlikely event of a treatment failure, we will re-treat you at no cost.

Questions about our Re-Treatment Policy? Ask us! Call today and we will answer all your head lice removal questions!

Additional Charges

Some cases may require additional time to be able to complete the treatment process. Individuals with a severe infestation or when the hair is very long, thick, or textured could require extra time and therefore additional charges would apply. Most cases do not require extra time. Your technician will assess this at the beginning of the appointment and discuss all options

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