Our Policies

Thank you for choosing Lice Clinics of America Upstate Ny.

Our Albany office is located at 258 Hoosick Street, Suite 109, Troy, New York 12180.

Our Buffalo office is located at 2809 Wehrle Drive, Suite 10, Williamsville, NY 14221.

Our Rochester office is located at 135 Sully’s Trail, Suite 7, Pittsford, NY 14534.

Our Syracuse office is located at 6221 Route 31, Suite 114, Cicero, NY 13039.

Please arrive at your appointment with clean dry, tangle-free hair.  If you have been treating at home please make sure all the residue from those treatments has been removed.

Reschedule/Cancellation Policy

Your business is very important to us, and this appointment time has been reserved especially for you. We understand that sometimes schedules change, so we respectfully ask for at least 48 hours notice for reschedules.

Please understand that when you forget or cancel your appointment without giving enough notice, we are unable to assist another family in need of our services.

Late Policy

We do not have a built-in grace period, so we kindly ask that you plan to arrive 5 minutes before your appointment start time. We do understand that occasionally life can be unpredictable. If you think you are going to be late, please call or text to let us know.

Deposit Policy

Every appointment requires a $25 deposit that will be requested at the time of booking.  Deposits are non-refundable; however, the deposit amount will be applied to services at kept appointment. No-shows and those appointments not rescheduled within the stated time frame forfeit the amount and a new deposit will be required for a future booking.

Guarantee and Re-Treat Policy 

Our service re-treatment policy is only provided on our Signature AirAllé Treatment. With nearly 1 million treatments done worldwide and less than a 1% re-treatment rate, we know it works! This is the treatment option that ensures you will leave lice-free with 30 days of protection from the date of your initial appointment

30 Day Lice Protection Plan / Guarantee

Lice Clinics Upstate NY offers a 30 day optional lice insurance program, hereafter referred to as our Protection Plan. In order to qualify for the Protection Plan, the following criteria must be met:

*All immediate family members of the household, living either part-time or full-time with the person receiving an AirAllé® treatment or Traditional Treatment, must be screened and treated if positive within 3 days of the initial treatment of the family member signing up for this program.

*All household members with head lice must be treated by a certified Lice Clinics Upstate NY technician in our clinic.

*All household members initially treated for head lice at Lice Clinics Upstate NY must return for a follow-up treatment within 7-10 days.

*There are exceptions to the guarantee including hair that is matted, with extensions, or dreadlocks. Furthermore, in clinically significant cases, hair that is excessively long beyond the waist or in situations the patient is unable to sit for the full treatment may also not qualify for the guarantee.

If you qualify for the Protection Plan and lice are found within 30 days of your initial appointment, you may call the clinic to set up an appointment for a screening at no charge. If evidence of a re-infestation is found, a certified Lice Clinics Upstate NY technician will provide treatment for that individual free of charge. Live activity includes adult lice and / or nymphs but not nits as they are killed or damaged from the treatment.

If you enroll in our Protection Plan and then decide to cancel, simply call our clinic to let us know.

FAMILY SCREENINGS

All family/household members need to be screened and treated, if necessary, for the head lice service re-treatment policy to be valid.

HEAD LICE SERVICE RE-TREATMENT POLICY COVERS

Our treatment has been proven effective 99.2% of the time, we stand behind our work. We cannot promise there will be never be a re-infestation, so we must keep our policy to 30-day service re-treatment. Based on the lice life cycle we can determine if the treatment had failed (which happens less than 1% of the time).

HEAD LICE SERVICE RE-TREATMENT POLICY LENGTH

Under the above conditions, our Signature AirAllé Treatment is valid for 30 days from the initial appointment. In the unlikely event of a treatment failure, we will re-treat you at no cost.

Questions about our Re-Treatment Policy? Ask us! Call today and we will answer all your head lice removal questions!

Additional Charges

Some cases may require additional time to be able to complete the treatment process. Individuals with a severe infestation or when the hair is very long, thick, or textured could require extra time and therefore additional charges would apply. Most cases do not require extra time. Your technician will assess this at the beginning of the appointment and discuss all options